Empathy is the key to customer success. An insight by Péter Illés, Founder and Managing Partner of Further Digital Solutions Team

Susan Community Support Susan Community Support
Posted at 5/25/2021

1: Let's start with some personal questions. How are you and your family doing in the COVID era?

Quite busy actually! We just finished construction on our family home and moved in. So we kept ourselves occupied during the lockdown. Painting walls instead of meeting with friends...

2: Can you tell us about how you founded this company?

A classic story really: I started out as a freelancer, working on smaller projects. Websites, e-commerce, and the like. It just grew from there. When work was beginning to be too much for me, I started bringing in other people to help and soon enough we formed the company as it is today. 

A couple of years ago we decided to cut back on small projects. We have always felt we have less of a creative and marketing focus that was needed in website development, but a much more business and technology focus instead.

Nowadays we focus our efforts in two areas: digital transformation and custom business solutions (ERP, supply chain and inventory, HR, etc.) and digital product development, mostly for start-ups.


3: What makes your company unique from others in the field?

We spend a lot of time to deeply understand the needs of our clients, finding the best solutions, and actually educating them. We’re not afraid of turning them down if we feel what we can deliver is not what they need.

We also do a lot of collaborative work with clients, when preparing a project, borrowing techniques and methodologies from fields like UX design or service design.


4: Has the coronavirus pandemic affected your business and if so, how are you adjusting?

Fortunately, we have been able to actually grow the company during 2020. We increased both our revenues and team size. 

The most challenging aspect was the uncertainty of last year. Our usually busy months were scary quiet. Instead, we signed a couple of major clients right before Christmas, which never happened before.


5: What do you think are the major trends in your field?

Of course, you have your usual suspects, such as AI or IoT. The pandemic brought us IoB (Internet of Behaviours) which is really interesting, but also raises lots of privacy and security concerns.

The biggest trend we see in our field though is no-code solutions such as Amazon Honeycode or Google AppSheet. I believe that in a couple of years these solutions might revolutionize business software in the same manner as Squarespac...more

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TechGenies’ Transparency- A Revolution in IT Staff Augmentation

TechGenies
Posted at 5/11/2021

When it comes to IT staff augmentation, whether your business is employing nearshoring vs. offshoring, the bottom line is transparency.

For many startups just beginning to scale and grappling with limited resources, the lack of resources to find IT talent and a growing need for IT talent can become an innovation-halting conundrum – unless businesses turn to experts to handle this process for them.

Read more: https://bit.ly/3eyBsM1

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An Interview with Victor Dornescu, Co-Founder and Head of Innovation at rinf.tech.

Susan Community Support Susan Community Support
Posted at 5/11/2021

1: Let's start with some personal questions. How are you and your family doing in the COVID era? 

Fortunately, the pandemic has not harmed my family.

 

2: Can you tell us about how you founded or joined this company?

I had some knowledge on recruiting and some expertise in IT. We thought it would have been a good idea to start recruiting for the IT industry. During the years we spent as an IT sourcing company, we have developed several technical clusters until we became a technology services organization.

 

3: What makes your company unique from others in the field? 

Along the way, we have invested and developed technical skills that position us as a one-shop partner, capable of developing and integrating software, hardware, human resources, and robots.

Last year, we have launched our first product on the market. It is a testing robot capable of simulating complex interactions between humans and touch-screen devices.

 

4: Has the coronavirus pandemic affected your business and if so, how are you adjusting?

Rinf.tech has kept growing at impressive speed despite the Covid-19 outbreak. We have kicked off new partnerships and increased the number of employees.

In order to keep our people safe, we have organized our teams so that most of the people can work from home.

 

5: What do you think are the major trends in your field? 

We are already seeing a rising demand for hyper-automation and AI-powered robotics (for manufactories, retail, logistics, etc.) on Edge and 5G. It is an exciting moment for smart technologies, as we are witnessing a dramatic acceleration in the development of new tools and products.

 

6: What are the keys to customer success and satisfaction and has that changed in the era of COVID? 

In short, companies are expected to increase their efforts on the End-User Experience and Customer Success journey. It’s all about care and reliability.

Another important element is represented by the ability to acquire a deep knowledge of your clients’ needs, together with the capabilities and the drive to proactively suggesting what the next steps are,  in order to remain modern and competitive on the market.

 

7: How would you see your company ten years in the future?

Rinf.tech will be where disruptive innovation is, it could be autonomous robotized equipment, it could be mining on meteorites.

 

8: Your f...more

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Social Media Platform Case Study

TechGenies
Posted at 4/13/2021

TechGenies LLC, a global leader in delivering highly skilled IT staff resources and developing cutting-edge, custom applications, has been named the key technology partner for a geolocation video-sharing social media platform that allows users to create and share their adventures freely within their respective communities.

Read more: https://techgenies.com/social-media-platform/

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The Basics of Network Security Management Every Business Leader Should Know

TechGenies
Posted at 4/7/2021

Are you ready to step up your network security management or kick it off? Our Genies can support your organization wherever you are in the process, whether we need to lay a foundation or revamp an existing practice, we want to give you the peace of mind that comes with knowing your invaluable business documents and information is safely on your network.

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What is Data Science? The Blurring Line Between Humans and Machines

TechGenies
Posted at 3/23/2021

Since this is such a quickly-moving field, it is vital to learn from others and share information. Here, TechGenies’ leading minds discuss the answers to commonly asked data science questions.


Learn more: https://bit.ly/2PMzYnr

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Webinar Replay

TechGenies
Posted at 3/3/2021

Missed our last webinar? Or looking to watch it again?

TechGenies examines common technology delivery and project management challenges, and how to deliver projects on time and under budget.

Watch our webinar here: https://bit.ly/3pUolam

#SoftwareDevelopment #ProjectManagement #DeliveryManagement
 

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Project and Technology Delivery Webinar!

TechGenies
Posted at 2/24/2021

Join TechGenies CTO Ryan Boverman, and Head of Delivery Management Varun Sharma for a Webinar examining common technology delivery and project management challenges, and the tools and strategies they use to ensure projects are delivered on time and under budget.

Watch the webinar replay here: https://techgenies.com/product-technology-delivery-management-best-practices-overview-webinar/

 

 

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